NSW Minister for Customer Service Victor Dominello and Minister for Planning and Public Spaces Rob Stokes announced jointly that local councils and building certifiers in 42 municipalities must accept and process development applications, complying development certificates and post-consent certificates through the NSW Planning Portal, with a set deadline of 1 July 2020.

The other 86 councils must institute their use of the e-Planning portal from July 2021.

Twenty-eight councils have gotten a good start and are already using the system.

The 46 mandated to use the system by July make up about two-thirds of determinations in the state and include major population regions in Sydney, Newcastle, the Central Coast and Illawarra.

Dominello said that the process of e-Planning will lesson development assessment timeframes and supply convenience and transparency in equal measure for curious homeowners.

Out of the 28 municipalities utilising the system, agency request response times had been reduced by an average of up to 20 days, while certain jurisdictions had cut application processing times by more than 50 percent.

Dominello states that this initiative positions the customer at the centre of the DA process by ridding of paperwork, permitting real-time application submission, avoiding delays and promoting transparency. Thanks to the wonders of modern technology, the customer comes first!